Monthly Payouts
Funds recovered are held in a trust account and paid out monthly to your department. Statements are included with each payment.
Automation
Automated invoicing based on an advanced rules engine leads to increased recovery rates and reduces mean time to recovery.
Integrations
Online portals and integrations with CADs and Records Management Systems reduce data entry requirements, making reporting easy for your personnel.
Transparency
At any point you can view invoice status, payment info, communications logs, as well as any documents issued or received. All at your fingertips in our online client portal.
8
Years of Experiense
Dedicated Support from our Expert Team
Guidance for Every
Stage of Account.
We ensure that you have the support you need at all times. Each account is assigned a Customer Success Manager who acts as your advocate. Each account is also assigned a cost recovery supervisor who monitors your accounts and makes recommendations. In addition technical support is just a call, chat or email away.
Solution Focused
We want to recover your funds as much as you do. So much so that we put our money where our mouth is. We are 100% commission based, and we don’t get paid unless you do. That’s right, no other fees!
Guided Onboarding
During onboarding, each account is assigned extra resources to ensure you get up and running quickly and on a successful trajectory. You can be billing with us in less then one week.
OUR SERVICES
Online Billing at Your Fingertips
Incident Billing
Most insurance companies have funds set aside to assist fire departments in recovering the costs incurred with responding to structure fires, hazmat releases, and motor vehicle accidents. Our cost recovery system bills the insurance companies directly (not the homeowner or vehicle owner). Billing for vehicle accidents also helps recover funds from non residents who may not financially contribute to your services.
Coming Soon: Nuisance Alarm Billing
Responding to nuisance alarms takes time and resources, as well as endangering the lives of both firefighters and the public during emergency response. If your agency permits, penalties may be imposed for those entities that repeatedly generate false alarms. Our cost recovery solution can provide automated billing based upon your specific criteria, providing records of the number of calls and statistical data where needed, and can generate billing directly if you choose.
Coming Soon: Inspections & Permits
Many counties, municipalities, and Emergency Services Districts may choose to impose mandatory fees on businesses and property owners when inspections or permits are required for construction or for compliance with local codes. Fire departments can use these fees to offset costs involved with these inspections. Our cost recovery solution can bill these fees when applicable.
Coming Soon: Fees & Citations
Many counties, municipalities, and Emergency Services Districts may choose to impose mandatory fees on businesses and property owners when events or violations occur.
Happy Clients
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CALCULATE RECOVERY POTENTIAL
Want to know how much revenue your department could generate through incident-based billing? Use our Recovery Estimator to get an instant projection based on your call volume and service types.
TESTIMONIALS
A word from Our Clients
J.D. Earls
Fire Chief - Moore VFDFrom all of us here at Moore VFD, I would like to say thank you for all you guys do for us. You have made my job easy as a chief and everyone else’s job as well. We had an awesome year last year, through your hard work and what you collected for us we raised almost 50 percent of our ESD budget amount. For a small dept with a very small budget that is big for us, very big...
Craig Powell
Fire Chief - Liberty County ESD#7...The reports are easy to navigate and makes it easier for all the volunteers to quickly enter reports even while on scene. Everyone at Emergency Solutions has been great to work with and consistently willing to help.
Dory Sargent
Bethel Cayuga VFD (TX)Emergency Solutions has helped our volunteer fire department greatly financially with a huge success rate in filing claims. Everyone who works in the claims department works endlessly to make sure every avenue has been tried to collect for us. We recommend them to everyone!
Jeremy Earl
Fire Chief - Tulia Fire DepartmentAs a small town in the Texas panhandle, money is not abundant by any means whatsoever. Thanks to Emergency Solutions and Response Master we have been able to purchase a new engine, battery operated rescue tools, a brand new side-by-side and many other items that normal budgeting simply would not allow! The Software is very easy to use, we call if "volunteer proof". So from Fire Chief Jeremy Earl and the rest of Tulia Volunteer Fire Department thank you to Emergency Solutions and to your amazing staff for giving us the resources to provide a better quality of service to our community, without dipping into the taxpayer's wallet!
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