About Us
At Emergency Solutions, we believe fire departments shouldn’t have to spend their time recovering the costs of serving their communities. That’s why we built a cost recovery platform specifically for fire and emergency services, to help agencies like yours capture the revenue they’ve earned without adding administrative burden.
Born from Real Fire Service Needs
Our team has decades of combined experience in fire service operations, administration, and technology. We saw firsthand how much money departments were leaving on the table due to outdated processes, inconsistent follow-up, or a lack of tools built for public safety. So we built a solution that works and keeps working.
Built for Departments of Every Size
From rural volunteer departments to large metropolitan agencies, our flexible and scalable system adapts to your needs. Whether you’re billing for MVAs, hazmat incidents, permits, false alarms, or subscription services, our platform simplifies the process and maximizes returns.
We’re With You the Whole Way
Every customer is paired with a dedicated Customer Success Manager and Cost Recovery Supervisor. We don’t just hand you software, we become part of your team, helping you navigate setup, ensure compliance, track results, and get paid.
Results That Make a Difference
We’ve helped departments recover millions of dollars in revenue that would have otherwise gone uncollected. That money goes right back into staffing, training, equipment, and serving the communities that rely on you.
TESTIMONIALS
What Our Clients Have To Say About Us:
J.D. Earls
Fire Chief - Moore VFDFrom all of us here at Moore VFD, I would like to say thank you for all you guys do for us. You have made my job easy as a chief and everyone else’s job as well. We had an awesome year last year, through your hard work and what you collected for us we raised almost 50 percent of our ESD budget amount. For a small dept with a very small budget that is big for us, very big...
Craig Powell
Fire Chief - Liberty County ESD#7...The reports are easy to navigate and makes it easier for all the volunteers to quickly enter reports even while on scene. Everyone at Emergency Solutions has been great to work with and consistently willing to help.
Dory Sargent
Bethel Cayuga VFD (TX)Emergency Solutions has helped our volunteer fire department greatly financially with a huge success rate in filing claims. Everyone who works in the claims department works endlessly to make sure every avenue has been tried to collect for us. We recommend them to everyone!
Jeremy Earl
Fire Chief - Tulia Fire DepartmentAs a small town in the Texas panhandle, money is not abundant by any means whatsoever. Thanks to Emergency Solutions and Response Master we have been able to purchase a new engine, battery operated rescue tools, a brand new side-by-side and many other items that normal budgeting simply would not allow! The Software is very easy to use, we call if "volunteer proof". So from Fire Chief Jeremy Earl and the rest of Tulia Volunteer Fire Department thank you to Emergency Solutions and to your amazing staff for giving us the resources to provide a better quality of service to our community, without dipping into the taxpayer's wallet!
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